First Line Support
We offer a helpdesk facility to provide a first port of call for any user issues when using Xentor Enterprise or Xentor Solo.
Second Line Support
Second line support is provided free of charge to all customers with a standard licence, and provides resolution of issues that have been escalated by first line support.
Upgrades & Updates
Xentor Suite updates are available free of charge to all end user organizations with an appropriate maintenance agreement, these updates may include:
- Incremental product enhancements
- Resolution of product issues
Xentor Suite upgrades are available at the request of the end user organization at additional cost, these upgrades may include:
- Increase in product functionality
- Custom modules
- Custom product enhancements
- Additional modules