The Xentor Coaching Module facilitates automated capture of all coaching interventions within a sales force. This focuses activity on constant improvements in the customer interface, therefore increasing impact.
By the use of a capability index, representatives can be benchmarked against a range of comparators including peers, region, goal attainment and grade average.
Some of the features of the Coaching module include:
- Data capture can be mixture of key skill or behavioural level providing maximum flexibility.
- Fully automated sequential coaching.
- Focussed narrative at each level of data capture.
- Full analysis capability across an entire team’s hierarchy.